Payment Methods
Payment Methods
All payments made on Wisemere.com are processed through secure payment gateways using industry-standard encryption technology. This ensures that your payment information remains protected throughout the entire transaction process.
All prices and transactions on our website are processed in United States Dollars (USD $) unless otherwise stated.
We accept the following payment methods:
- Google Pay
- Apple Pay
- Visa
- Mastercard
- Maestro
- American Express
All payments are securely handled by trusted third-party payment providers. Wisemere does not store or have direct access to your payment card details.
Payment Authorization
When placing an order, you authorize us to charge the selected payment method for the total order amount, including any applicable taxes or fees.
If a payment is declined or cannot be authorized, the order will not be processed.
Payment Verification
For security reasons, some orders may require additional verification before they can be processed. In such cases, our customer support team may contact you to confirm certain order details.
Orders that cannot be verified may be cancelled.
Fraud Prevention
To protect our customers and our business, we reserve the right to cancel or refuse orders suspected of fraud, unauthorized transactions, or misuse of payment methods.
If you have any questions regarding payments, please contact our support team at:
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 PM EST on business days are usually processed the same day. Orders submitted after this time are handled on the following business day. Processing typically takes 1 to 2 business days (Monday through Saturday, excluding Sunday).
After your order has been dispatched, delivery generally takes between 5 and 10 business days (Monday through Friday). This means the total estimated delivery time is approximately 6 to 12 business days from the date of purchase.
For more detailed information about shipping, please refer to our full shipping policy: Click here.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to follow the progress of your delivery through our website. If you have not received a tracking number, please contact our customer service with your full name and the address used for the order so we can assist you: Click here.
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
Orders can be cancelled or changed within 4 hours after they are placed. To request this, please contact our customer service team. After this time frame, we cannot guarantee that changes or cancellations can still be made.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You may return unwanted items within 30 days of receiving your order for a full refund or an exchange. Products must be unused and returned in their original packaging. Return shipping costs are the responsibility of the customer. For more information, please see our return policy: Click here.
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrives damaged or defective, please contact our customer service as soon as possible. We will guide you through the return process and arrange either a replacement or a refund. To get in touch, please use our contact form: Click here.
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). We support convenient and safe payment options including Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more information about our payment process and supported methods, please see our payment page: Click here.
What materials do we use in our products?
What materials do we use in our products?
We carefully choose high-quality materials that provide durability, comfort, and a lasting fit. Each item is checked to meet our standards, ensuring clothing that feels good to wear and stands the test of time.
Do we restock sold-out items?
Do we restock sold-out items?
Most of our items are available in limited quantities and are not restocked once they sell out. If your size is in stock, we recommend placing your order while it is still available.
Are your products true to size?
Are your products true to size?
Many customers notice that our items run slightly small. For a more comfortable fit, we suggest selecting one size larger for most products. Please refer to the size guide on each product page for further details.