Privacy Policy
Privacy Policy
Last updated: March 2026
This Privacy Policy describes how Wisemere (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from wisemere.com (the “Site”), or otherwise interact with our services (collectively, the “Services”).
In this Privacy Policy, “you” refers to any user of the Services, including customers, website visitors, and others whose personal information we collect.
Please read this Privacy Policy carefully.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.
When we update this policy, we will revise the “Last updated” date at the top of the page and publish the updated version on the Site.
Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.
2. Personal Information We Collect
We collect personal information in several ways depending on how you interact with our Site.
Information You Provide Directly
When you make a purchase or contact us, you may provide:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment confirmation details
- Order information
- Customer support messages
Providing certain information may be required to complete purchases or access certain features of the Site.
Information Collected Automatically
When you visit the Site, we may automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referring websites
- Interaction with the Site
This information helps us improve the functionality, security, and performance of the Site.
Information from Third Parties
We may receive information from trusted third-party partners, including:
- Shopify, which powers our online store
- Payment processors that securely handle transactions
- Fraud prevention and security services
- Marketing and analytics providers
These third parties only provide information necessary to operate our Services.
3. How We Use Your Personal Information
We use personal information for the following purposes:
Order Processing
To process payments, fulfill orders, arrange shipping, and provide order confirmations.
Customer Support
To respond to inquiries, provide assistance, and resolve issues related to orders or services.
Site Improvement
To analyze usage data and improve our website functionality, product offerings, and customer experience.
Marketing and Communications
To send promotional emails, product updates, or marketing communications where permitted by law.
You may unsubscribe from marketing communications at any time.
Fraud Prevention and Security
To detect fraud, protect our services, and ensure secure transactions.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- remember your preferences
- improve website performance
- analyze website traffic
- support marketing activities
Cookies may be placed by us or by third-party services such as Shopify.
For more information about how Shopify uses cookies, please visit:
https://www.shopify.com/legal/cookies
You can disable cookies through your browser settings, although some features of the Site may not function properly.
5. How We Share Personal Information
We may share your personal information with trusted service providers when necessary to operate our business.
These may include:
- Shopify (website hosting and store platform)
- Payment processors
- Shipping and logistics providers
- Analytics providers
- Marketing partners
- Fraud detection services
We may also disclose information when required by law, to respond to legal requests, or to protect our legal rights.
We do not sell personal information to third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no internet transmission or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account information where applicable.
7. Data Retention
We retain personal information only as long as necessary to:
- fulfill orders
- provide customer support
- comply with legal obligations
- resolve disputes
- enforce agreements
When personal information is no longer required, it will be securely deleted or anonymized.
8. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
United States (including California residents)
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you may have the right to:
- request access to personal information we hold about you
- request deletion of your personal information
- request correction of inaccurate information
- opt out of certain data sharing practices
To exercise these rights, please contact us using the contact details provided below.
We may need to verify your identity before processing your request.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will delete it promptly.
10. Third-Party Websites
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.
11. International Users
If you access our Services from outside the United States, please note that your information may be transferred to and processed in the United States.
By using the Site, you consent to this transfer.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Contact form:
https://www.wisemere.com/pages/contact
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 PM EST on business days are usually processed the same day. Orders submitted after this time are handled on the following business day. Processing typically takes 1 to 2 business days (Monday through Saturday, excluding Sunday).
After your order has been dispatched, delivery generally takes between 5 and 10 business days (Monday through Friday). This means the total estimated delivery time is approximately 6 to 12 business days from the date of purchase.
For more detailed information about shipping, please refer to our full shipping policy: Click here.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to follow the progress of your delivery through our website. If you have not received a tracking number, please contact our customer service with your full name and the address used for the order so we can assist you: Click here.
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
Orders can be cancelled or changed within 4 hours after they are placed. To request this, please contact our customer service team. After this time frame, we cannot guarantee that changes or cancellations can still be made.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You may return unwanted items within 30 days of receiving your order for a full refund or an exchange. Products must be unused and returned in their original packaging. Return shipping costs are the responsibility of the customer. For more information, please see our return policy: Click here.
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrives damaged or defective, please contact our customer service as soon as possible. We will guide you through the return process and arrange either a replacement or a refund. To get in touch, please use our contact form: Click here.
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). We support convenient and safe payment options including Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more information about our payment process and supported methods, please see our payment page: Click here.
What materials do we use in our products?
What materials do we use in our products?
We carefully choose high-quality materials that provide durability, comfort, and a lasting fit. Each item is checked to meet our standards, ensuring clothing that feels good to wear and stands the test of time.
Do we restock sold-out items?
Do we restock sold-out items?
Most of our items are available in limited quantities and are not restocked once they sell out. If your size is in stock, we recommend placing your order while it is still available.
Are your products true to size?
Are your products true to size?
Many customers notice that our items run slightly small. For a more comfortable fit, we suggest selecting one size larger for most products. Please refer to the size guide on each product page for further details.