Shipping Policy
Shipping Policy
Last updated: March 2026
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing from Wisemere.com.
Important Shipping Information
Order cut-off time: 3:00 PM (EST)
Processing time: 1–2 business days (Monday–Saturday, excluding Sunday)
Estimated delivery time: 5–10 business days (Monday–Saturday)
Shipping region: United States only
Shipping cost: Free shipping on all orders within the United States
Order Confirmation
Once your order has been placed, you will receive a confirmation email. This email confirms that we have successfully received your order and that it is being prepared for processing.
If you do not receive an order confirmation, please check your spam or junk folder.
Order Processing
Orders are typically processed within 1 to 2 business days (Monday through Saturday, excluding Sunday).
Orders placed before 3:00 PM EST are usually processed on the same day. Orders placed after this time will be processed on the following business day.
Processing times may vary during high demand periods, holidays, or due to unexpected circumstances.
Shipping and Delivery
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Delivery typically takes 5 to 10 business days (Monday through Friday), depending on the destination and the shipping carrier.
At this time, Wisemere ships exclusively within the United States, and all orders qualify for free shipping.
Delivery times are estimates and may vary depending on factors outside our control, including shipping carrier delays, weather conditions, or logistics disruptions.
Delivery Delays
If the estimated delivery timeframe has passed and your order has not yet arrived, please allow an additional 3 business days for potential carrier delays.
If your order still has not been delivered after this period, please contact our customer support team with your order number, and we will investigate the situation as quickly as possible.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at: info@wisemere.com
Orders may only be cancelled before processing has begun. Once an order has entered the processing stage, cancellation may no longer be possible.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
- your order number
- clear photos of the item
- a brief description of the issue
Please send this information to: info@wisemere.com
Our support team will review your case and provide a suitable solution as quickly as possible.
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 PM EST on business days are usually processed the same day. Orders submitted after this time are handled on the following business day. Processing typically takes 1 to 2 business days (Monday through Saturday, excluding Sunday).
After your order has been dispatched, delivery generally takes between 5 and 10 business days (Monday through Friday). This means the total estimated delivery time is approximately 6 to 12 business days from the date of purchase.
For more detailed information about shipping, please refer to our full shipping policy: Click here.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to follow the progress of your delivery through our website. If you have not received a tracking number, please contact our customer service with your full name and the address used for the order so we can assist you: Click here.
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
Orders can be cancelled or changed within 4 hours after they are placed. To request this, please contact our customer service team. After this time frame, we cannot guarantee that changes or cancellations can still be made.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You may return unwanted items within 30 days of receiving your order for a full refund or an exchange. Products must be unused and returned in their original packaging. Return shipping costs are the responsibility of the customer. For more information, please see our return policy: Click here.
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrives damaged or defective, please contact our customer service as soon as possible. We will guide you through the return process and arrange either a replacement or a refund. To get in touch, please use our contact form: Click here.
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). We support convenient and safe payment options including Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more information about our payment process and supported methods, please see our payment page: Click here.
What materials do we use in our products?
What materials do we use in our products?
We carefully choose high-quality materials that provide durability, comfort, and a lasting fit. Each item is checked to meet our standards, ensuring clothing that feels good to wear and stands the test of time.
Do we restock sold-out items?
Do we restock sold-out items?
Most of our items are available in limited quantities and are not restocked once they sell out. If your size is in stock, we recommend placing your order while it is still available.
Are your products true to size?
Are your products true to size?
Many customers notice that our items run slightly small. For a more comfortable fit, we suggest selecting one size larger for most products. Please refer to the size guide on each product page for further details.