Terms and Conditions
Last updated: March 2026
This website is operated by Wisemere. Throughout the site, the terms “we”, “us”, and “our” refer to Wisemere. Wisemere offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink.
If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Section 1 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or country of residence.
You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 2 – General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks.
Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission by us.
Section 3 – Accuracy of Information
We are not responsible if information made available on this site is not accurate, complete, or current.
The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this site at any time but have no obligation to update any information.
Section 4 – Products or Services
Certain products may be available exclusively online through the website.
These products may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display product colors and images as accurately as possible, but we cannot guarantee that your device’s display will be accurate.
We reserve the right to limit sales of our products to any person, geographic region, or jurisdiction.
Section 5 – Orders and Billing Information
We reserve the right to refuse or cancel any order you place with us.
We may limit or cancel quantities purchased per person, per household, or per order.
In the event we make a change to or cancel an order, we may attempt to notify you using the email or billing information provided at the time the order was made.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
Section 6 – Pricing and Payments
All prices on our website are listed in United States Dollars (USD) unless otherwise stated.
Payments are securely processed through third-party payment providers including but not limited to:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Maestro
We do not store or have direct access to your payment card information.
We reserve the right to change pricing at any time without notice.
Section 7 – Shipping and Delivery
Orders are processed within the timeframe stated on the website.
Delivery times are estimates only and may vary depending on shipping carriers, customs procedures, and external factors beyond our control.
We are not responsible for delays caused by shipping carriers, customs inspections, weather conditions, or logistical disruptions.
Customers are responsible for ensuring that their shipping address is accurate at the time of purchase.
Section 8 – Returns and Refunds
Customers may request a return within 30 days of receiving their order.
Returned items must:
- be unused
- be in original packaging
- be in the same condition as received
Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.
Refunds will be issued after the returned product has been inspected.
Unauthorized returns may not be accepted.
Customers must contact customer support before returning any items.
Section 9 – Damaged or Defective Items
If your order arrives damaged or defective, please contact our customer support team as soon as possible.
You may be asked to provide:
- photographs of the item
- order details
- a description of the issue
Depending on the situation, we may offer a replacement or refund.
Section 10 – Customs and Import Duties
Some orders may be shipped internationally.
Customers are responsible for any customs duties, import taxes, or additional fees imposed by local authorities.
We are not responsible for delays caused by customs procedures.
Failure to pay customs duties may result in the shipment being returned or destroyed, in which case we are not obligated to issue a refund.
Section 11 – Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of Wisemere or its licensors and is protected by intellectual property laws.
You may not reproduce, copy, distribute, or exploit any part of the website without written permission.
Section 12 – Limitation of Liability
To the fullest extent permitted by law, Wisemere shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the purchase of any products.
Our total liability for any claim related to a purchase shall not exceed the amount paid for the product.
Section 13 – Fraud Prevention
We reserve the right to cancel orders suspected of fraud, unauthorized transactions, or abuse of our policies.
Additional verification may be required before processing certain orders.
Section 14 – Third-Party Services
Certain services or tools available via the website may be provided by third-party providers.
We are not responsible for examining or evaluating the content or accuracy of third-party services.
Section 15 – Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the United States.
Any disputes arising from these Terms shall be resolved in the appropriate courts within the United States.
Section 16 – Contact Information
Questions about the Terms of Service should be sent to:
Email: info@wisemere.com
Shop Name: Wisemere
Company Name: KZ Digital Media Group LLC
Email: info@wisemere.com
Phone: +13074001957
Business Address:
112 US-20
Thermopolis, WY 82443
United States
Contact form:
https://www.wisemere.com/pages/contact
Have a question? We’ve listed the most common ones below to help you quickly find the information you need.
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCT?
Orders placed before 3:00 PM EST on business days are usually processed the same day. Orders submitted after this time are handled on the following business day. Processing typically takes 1 to 2 business days (Monday through Saturday, excluding Sunday).
After your order has been dispatched, delivery generally takes between 5 and 10 business days (Monday through Friday). This means the total estimated delivery time is approximately 6 to 12 business days from the date of purchase.
For more detailed information about shipping, please refer to our full shipping policy: Click here.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive an email with your tracking number. You can use this number to follow the progress of your delivery through our website. If you have not received a tracking number, please contact our customer service with your full name and the address used for the order so we can assist you: Click here.
CAN I CANCEL OR MODIFY MY ORDER?
CAN I CANCEL OR MODIFY MY ORDER?
Orders can be cancelled or changed within 4 hours after they are placed. To request this, please contact our customer service team. After this time frame, we cannot guarantee that changes or cancellations can still be made.
WHAT IS OUR RETURN POLICY?
WHAT IS OUR RETURN POLICY?
You may return unwanted items within 30 days of receiving your order for a full refund or an exchange. Products must be unused and returned in their original packaging. Return shipping costs are the responsibility of the customer. For more information, please see our return policy: Click here.
What should I do if my order arrived damaged or defective?
What should I do if my order arrived damaged or defective?
If your order arrives damaged or defective, please contact our customer service as soon as possible. We will guide you through the return process and arrange either a replacement or a refund. To get in touch, please use our contact form: Click here.
What payment methods do you accept?
What payment methods do you accept?
All payments on our website are securely encrypted and processed in USD ($). We support convenient and safe payment options including Google Pay, Apple Pay, Visa, Mastercard, Maestro, and American Express. For more information about our payment process and supported methods, please see our payment page: Click here.
What materials do we use in our products?
What materials do we use in our products?
We carefully choose high-quality materials that provide durability, comfort, and a lasting fit. Each item is checked to meet our standards, ensuring clothing that feels good to wear and stands the test of time.
Do we restock sold-out items?
Do we restock sold-out items?
Most of our items are available in limited quantities and are not restocked once they sell out. If your size is in stock, we recommend placing your order while it is still available.
Are your products true to size?
Are your products true to size?
Many customers notice that our items run slightly small. For a more comfortable fit, we suggest selecting one size larger for most products. Please refer to the size guide on each product page for further details.